do I know if an item is in stock?
An item's backordered
status is indicated under the product price as "out of stock" Additionally,
an item's backordered status is indicated in the availability column of
your shopping cart.
long will it take for my Internet order to be processed?
Orders placed online will begin processing the next business
will I know when Out of Stock items in my order are In Stock? And shipped?
All temporarily backordered
items go on a back order status. You will not be charged for the
backordered item(s) or it's shipping costs until the item(s) have shipped.
Kehotonline does not contact you when these items have shipped. We do,
however, give you the option of checking the status of your order by visiting
our Order Status page at any time. You may also contact us at 1-877-4Merkos,
or visit our Contact Us page to email your inquiries.
will my credit card be charged?
Your credit card is charged
prior to the item(s) being shipped.
I use gift certificates to make purchases online?
Currently gift certificates
can not be used to make online purchases; however, we hope to offer this
service in the future.
you offer C.O.D.?
No, we currently do not
offer C.O.D. online. If you would like to place a C.O.D. order, you may
call us toll free: 1-877-4Merkos and place your order over the phone.
shipping carriers do you offer?
We currently offer UPS Ground Service & Media Mail
service for shipments within the United States, The UPS Shipments are trackable and insured, the Media Mail is not trackable and not insurable. International orders
are currentlly shipped via ITS International Transport Solutions and all packages ARE trackable but not insured.
If you would like to
ship your order through a different method, contact us at Orders@Kehotonline.com
with the shipping method you desire and we will let you know if it is possible.
you ship outside the United States?
Yes, Kehotonline ships
to customers all over the world.
I responsible for customs duties and taxes?
Yes, import duties and/or
taxes (for orders shipped to non U.S. destinations) may be imposed by your
local government on shipments from outside your country. These charges
are separate from Kehotonline's charges and are beyond our control or ability
You are responsible
for paying any taxes, duties and/or customs fees charged by your government.
Please check with your local post office for more information.
long will it take to receive my order?
UPS Ground: see map
(click for larger image)
USPS or other shipping carriers (for international orders):
Anywhere from 2 weeks to 2 months although these times are not guaranteed
and longer delivery times are possible.
- The above shipping times apply from when your package gets shipped, Which Generally takes 2-3 business days. However it can take longer during peak seasons or other occasional processing delays.
Cancellations, Exchanges and Returns
is your return policy?
We accept returns with
a receipt, for exchange or store credit, within 60 days after the date
of purchase. If you are returning the item by mail please contact us first
for a Return Merchandise Authorization or RMA number to ensure that your
return will be processed smoothly. We reserve the right to refuse returns
which do not display a valid RMA number on the outside of the package.
package arrived damaged, what should I do?
If the damage is faulty
merchandise (e.g. upside down or missing pages), please contact us for
an RMA number and return instructions. We will replace the merchandise
or refund you the full purchase price according to your wishes and product
If the damage occurred
through shipping, save the packing material and contact UPS to settle your
claim. Orders shipped through the USPS (international) are uninsured and,
unfortunately, cannot be reimbursed for shipping damage.
placed an order online but I changed my mind and want to cancel it. Can
If your order has not
yet been processed, it is possible to cancel. Please contact us as soon
as possible to determine whether it is still possible to cancel your order.
Once an order has been processed it can no longer be cancelled.
received the wrong item in my order, what should I do?
Although we do our best
to ensure that your order is handled as efficiently and accurately as possible,
mistakes do happen occasionally. Please contact us for an RMA number and
return instructions so that you will receive the correct merchandise as
soon as possible.
is your STORE Return & Exchange Policy - As of July 1, 2008
* No Refunds
* Store Credit Only
* Must Be Within Two Months (60 days) of Purchase
* Receipt Required
* Item Must be in New Condition.
* Tapes, CDs, DVDs, MP3s Must Have Shrink Wrap Intact.
Policy / Discount Schedule
does the "Discount Schedule" signify?
At this time we are reviewing our discount schedule. We hope to have it refined shortly.
The new discount schedule is necessary to insure our ability to provide our customers with a consistent availability of books.
The discounts that appear by the indivual books is the discount that will be respected.
Dear Shliach !
We are ugrading our website to better serve you, currently our website does NOT support the function to have the shluchim discounts online.
To receive your shluchim discounts, please place your order by...
Calling us: 718.778.0226 or 877.4.MERKOS
Faxing us: 718.778.4148
Emailing us: firstname.lastname@example.org
Please include contact information so we can have your order proccessed in a timely fashion.
NOTE: IF YOU PLACE A WEB ORDER, WE WILL NOT BE ABLE TO APPLY DISCOUNTS!
the importance of our customers having the same confidence when using credit
cards online as they do when ordering by phone. This is why we use data
encryption to ensure that your online purchase is safe with us.
Encryption is a process
by which we use software to make your credit card number and personal information
unreadable to others during the order process. Kehotonline currently uses
the industry-standard SSL (Secure Sockets Layer) encryption. We believe
in keeping up-to-date with new technologies in order to provide the best
security for our customers. That means when you shop online with Kehotonline,
you're buying with confidence.
If at any time you feel
uncomfortable providing personal information online, please feel free to
call one of our sales representatives at 1-877-4Merkos.